1. Why I can't find my dota 2 account?-

By default, Dota 2 will protect the statistics of players from seeing by other parties. To allow our app to gather data from the matches you have played, you must enable the "Expose Public Match Data" setting.

2. How to enable “Expose Public Match Data” setting?+

Step 1: Open the Dota 2 Game Client and click the [Settings] icon.

faq-expose-matches-step-1

Step 2: Navigate to [Options]. Within "Options" select at the bottom of the page [TO ADVANCED OPTIONS].

faq-expose-matches-step-2

Step 3: Check the box of [Expose Public Match Data].

faq-expose-matches-step-3